After-sales service

Reliable service for long-lasting machines.

Our service team ensures that your machines run smoothly at all times – from calibration and maintenance to repairs, modernization and spare parts supply. So that your production remains efficient and trouble-free.

From installation to maintenance.

The satisfaction of our customers is very important to us. That’s why we continue to support you after your purchase and you have a partner you can call at any time.

Service

Our service keeps your production system in top condition at all times. If you have any problems, our team is there for you – on site, online and on the phone.

Parts and accessories

You receive the right parts and accessories for every MEYER machine. This means your investment will last for decades and your lines will continue to produce for you.

Checked and certified

Maschinenfabrik MEYER GmbH is certified according to DIN ISO 9001:2015.

MEYER Services

Maintenance and troubleshooting are essential to keep your machines running smoothly for as long as possible. Our customer service technicians have many years of experience and can carry out diagnostics on your lines in addition to repair and maintenance work.

Regular calibration

Our team ensures that your machines are regularly calibrated to guarantee the highest accuracy and consistent quality. Rely on our expertise to minimize production errors and maintain performance.

Adjustment

MEYER also supports the adjustment of your machines with proven tools.

Gap measuring device H-150 for gap control

The H-150 gap measuring device is used to check and adjust our laminating machines in order to set the heating and cooling register as well as the level of the pair of pressure rollers.

Roller test strip

A pressure roller imprint is used to check the parallelism between the upper, usually rubber-coated, and the lower, usually steel, pressure roller. If the parallelism is not given, this can lead to an uneven thickness of the product and/or uneven adhesion between the laminated materials.

Repair and maintenance

At MEYER, we ensure that your machines are always ready for use. Our service team carries out repairs quickly and efficiently to minimize downtime. Regular maintenance prolongs service life, durability and prevents machine breakdowns.

Tele service

We do not always have to be on site. With the secure VPN routers from Helmholz, we can connect to your machine worldwide in the event of a fault. You decide yourself when your machine is online. You can also use the router as a reliable connection for data acquisition and Sm@rtClient access – without adapting the address range.

Industrial router REX 250 WAN

The REX 250 WAN has a WAN interface. This is used to establish a connection to the myREX24 V2 portal or to integrate it into the factory network. The Ethernet subscribers of the machine can be connected to the router at the available RJ45 ports via the integrated 4-port switch. The REX 250 also has an interface for PROFIBUS components and a serial interface for barcode scanners, for example.

Industrial router REX 100 WAN

The REX 100 WAN has a WAN interface via which the connection to the myREX 24 V2 portal is established. Additional Ethernet subscribers can be connected to the router via the integrated 3-port switch on the other available RJ45 ports. For data transmission, the industrial router from Helmholz uses an encrypted VPN tunnel based on the secure OpenVPN protocol.

Industrial router REX 100 LTE + WAN

The REX 100 LTE has an LTE modem via which the connection to the myREX 24 V2 portal is established. Additional Ethernet subscribers can be connected to the router via the integrated 3-port switch. The industrial router from Helmholz uses an encrypted VPN tunnel based on the secure OpenVPN protocol for data transmission. The LTE modem used supports use in Europe and Asia. To use the router in North America, please use the “REX 100 with LTE modem for North America”. When selecting a mobile phone contract, please use a standard cell phone data plan. Please avoid IoT tariffs, as these are often only designed for small data volumes or transmission speeds.

Collection of operating data

We offer you various solutions to archive your process data efficiently and retrieve it easily at any time.

Production data acquisition (PDA) Touch Panel
  • Archiving of process data at user-defined time intervals (not available live)
  • Possible with control types S7-300 and S7-1500
  • Process data can be saved directly to the touch panel, to an external storage medium or to the company network. A NAT gateway or VPN router is required for the company network (e.g. WALL IE or REX 100 from Helmholz).

External OPC gateway
  • Archiving and access to process data (live retrievable)
  • Transmitting and receiving variables via Profinet
  • Separate network
Internal OPC UA server
  • Archiving and access to process data (live retrievable)
  • Transmitting and receiving variables via Profinet
  • Client and server must be in the same network

Modernize your machine.

Is your older machine still fully operational, but lacking spare parts or modern functionality? We make your technology fit for the future: with customized conversions and retrofits for more safety, performance and longevity.

Current conversions

8-channel controller KS800 to Siemens S7-1500

In December 2019, the KS800 8-channel temperature controller was discontinued without a successor. MEYER offers a suitable solution that not only replaces the discontinued temperature controller. This upgrade also has many other advantages.

Advantages of the new S7-1500 temperature control system

Siemens S7-300 to Siemens S7-1500

On 01.10.2023, the Siemens S7-300 controls we have been using for many years, which have always served us well, were discontinued. The product phase-out has been announced for 01.10.2025. From this date onwards, the CPUs of the 300 series will only be available as spare parts until they are finally discontinued on 01.10.2033. A retrofit not only means better availability, but also offers a number of advantages and opportunities.

Advantages and possibilities

Metronic CNC 2002 to Siemens S7

The Metronic CNC 2002 used for laminating and fusing machines in the 1990s and early 2000s has had its product phase-out for a long time. However, we are always developing solutions for our customers to keep their machines, which still achieve perfect results, alive.

Advantages and possibilities

Metronic CNC 2000 to PMA KS40 controller

Do you have a historic machine with Metronic CNC 2000 controls that is still performing well? MEYER also supports you with machines that are more than 35 years old. With the KS40 controllers on your machine, you get a cost-effective solution to keep your long-lasting machine running.

Metronic CNC 250/500 oto Jumo iTRON32 controller

The pre-installed conversion kit for your Metronic CNC250 or Metronic CNC500, which were primarily installed in the RPS-L and RPS-A fusing machines, can be installed and commissioned by you using the installation instructions supplied. The belt speed is regulated via rotary control.

Elrest fred-P303 to INSEVIS

In 2018, the compact controllers with integrated Elrest fred-P303 touch panel installed in the fusing machines (RPS-E) were discontinued. We have developed a conversion kit with an INSEVIS control for you, which you can install and commission using the installation instructions supplied.

The MEYER service promise

Whether maintenance, spare parts or individual adaptations – we are always there for you and take care of your concerns so that your machines always run optimally.

Repair and maintenance

At MEYER, we ensure that your machines are always ready for use. Our service team carries out repairs quickly and efficiently to minimize downtime. Regular maintenance prolongs service life, durability and avoids machine breakdowns.

Regular calibration

Precision is crucial to your success. Our team ensures that your machines are regularly calibrated to guarantee the highest accuracy and consistent quality. Rely on our expertise to minimize production errors and maintain performance.

Parts & accessories

Spare parts

Whether you need a spring or heating element, please contact us if you need a spare part for your line.

Cleaning and care products

Easy to use, powerful in effect. Specially developed to secure your production quality.

PTFE welding unit RG-A

Pluggable controls with large display, precise PID temperature control and timer with signal tone for exact welding times.

PTFE welding unit RG-L

The SG 55-180RG-L model is especially suitable for daily use and has a simple thermostat control on the mains plug.

PTFE conveyor belts

Decades of knowledge have gone into the manufacture and assembly of our conveyor belts. We only use high-quality materials that have proven themselves in extensive testing procedures. We will be happy to advise you on the choice of different thicknesses and surface requirements.

Special cleansing cloth

The special cleansing cloth is suitable for laminating systems with heating and cooling. It is used for heavy soiling of the production surface of PTFE conveyor belts. When the cloth is heated-up, the adhesive coating becomes active, bonds with dirt particles on the belts and removes them after cooling down.

Press cleaning boy with handle

During longer belt runs, deposits of PTFE abrasion and adhesive residue can accumulate on the heating and cooling elements, which cannot be removed any better than with the Press Cleaning Boy when changing the belt. It has the ideal height for cleaning laminating lines with an adjustable gap value of 150 mm.

Do you have any questions?

Answers to the most important questions.

As many of our machines are tailored to the requirements of our customers, we need the serial number (SN) of your machine in order to be able to process your request. You can find this on the nameplates of your machine or in the documentation of your machine. This enables us to create a corresponding service request. At the same time, we keep a precise record of the history of your machine.

For spare parts inquiries, you will find the most important spare parts and their article numbers in the spare parts list or in the wiring diagram of your machine.

Our clear target is to help every customer, no matter how old your line is. We always try to respond to your requirements. We also offer spare parts, conversions and services on site for older machines so that you can continue to use your machine.

How can we help you?

Simply let us know what you need – whether it’s repairs, maintenance or spare parts. Our team is ready to help you quickly.

Request

Please send us a short message describing what you need help with or call us directly.

feedback

We will contact you immediately to discuss the next steps.

Date / Parts

After receiving feedback, we agree on a suitable date or organize the spare parts.